Customer Testimonials

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Dear Steve, 

This letter serves as a recommendation of superior service provided by the Pattie Group. Personally having a project that lasted greater than three years to complete was a monumental task. The Pattie Group was professional and pleasant to work with. The entire job was a huge success, and it brings me great pride that I recommend your services. 

Sincerely, 

 Hunting Valley



Dear Steve,

I am writing this letter to tell you what a glorious experience it was to work with the Pattie Group. (Crew members names listed) and all of the others… an amazing crew. Each of them was extremely professional, knowledgeable, and respectful of my ideas and property. Each day I left my home and returned to find a beautiful interpretation of my vision and their artistic ability. The dry river bed is something I had always wanted, but had no idea how to execute. They realized the scale of the property, the big picture and made it wide screen.

Along with their professional ability, they were an absolute delight… never have I said that about anyone who has finished a job at my home. Each one of them was polite, playful and talented. I look forward to a continuing relationship with the Pattie Group. Can’t wait for Spring and the perennials,

Sincerely,

Moreland Hills
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WOW!!!

Where do I start? I am happier with this project than any other project I’ve’ had done in my life! Steve and Rob’s work greatly exceeded my expectations. What they built truly blew my mind. I had no idea how beautiful our home could look until the addition of these fabulous walls!!

Watching Steve and Rob work was also a special treat. They are truly craftsmen. The pride they show in their work is greatly reflected in the finished product. I can’t believe I was lucky enough to have them build the walls at our home. Nothing can ever top the job they did for us. Please tell them they are sooooooooooo appreciated.

This was a MOST WONDERFUL experience!!!

South Russell
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Dear Steve,

With the holidays upon us, we thought we would take a moment to write a note of thanks to you for the terrific work you and your staff have done to plan and install the landscaping at our new house. While we knew we would be making a sizeable investment to hire the best talent in town, we’re thrilled with the results thus far and look forward to the spring when the finishing touches will be completed.

We remember when we met you to unveil your initial ideas for the property. We’ve adjusted things slightly, but couldn’t be happier with the outcome as well as the team of professionals you put together to guide us through the process.

Please convey our thanks to the girls who answer the phones and tackle the billing, to Dave who is always available and managed ever facet of the project, to Linda who provided her ideas on plant materials, to Rob who informed us about various trees and shrubs, to Mark and Bob who coordinated the work at the lot and to all tehother s who helped make our property look beautiful (but we neglected to remember or ask their names.) We couldn’t have asked for a better group of knowledgable, caring and client-oriented people to work with.

You should be very proud of those you employ. We are very happy that we made the right choice to use The Pattie Group and look forward to working with all of you in the future.

Novelty
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Gentlemen:

This is just a note to express my thanks for the outstanding yard clean up, etc. recently done by the Pattie Group. The foreman on the job was a polite young man who made sure the job was done properly. I’d also like to extend special thanks to Dan Davin with whom I’ve done business for many years. He is most knowledgable and professional and I’m sure he will be an asset to your organization.

Sincerely,

Parma
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Dear Dan,

I recently received your letter regarding the spring process for finalizing the snow removal season. I felt compelled to write you this letter letting you know how pleased I was with the service you provided this past year. This past winter was the fourth winter we have lived in Bainbridge and The Pattie Group is the fourth provider of snow removal services we’ve had. Thinking that a less known, smaller company would be a more economical route, I previously stayed away from the larger companies such as The Pattie Group. Each year, I was disappointed in the level of service received and the professionalism, or lack thereof, of the people associated with companies we used.

This year, I was pleasantly surprised to find that not only were your services economical, they were delivered as promised by extremely professional individuals. I had an instance of needing to call early in the season when our drive was not plowed. I feared another season of unrest having to fight each time I needed assistance. I quicklywas told that there had been a mix-up and then received a magnet in the mail with numerous numbers to call if needed. I never received contact information from any other company. I really appreciate it.

Sincerely,

Bainbridge
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Dear Mr. Pattie,

The purpose of this letter is to commend your employees relative to new landscape beds we had installed in August. From (team members names) to the ladies answering the telephones, it was a pleasant experience. They go out of their way to please you, and how wonderful to hear a cheerful, polite voice answering the telephone instead of a “menu.” In today’s world, companies profess service is their utmost concern, but these are just hollow words. Your company, however, fulfills their commitments. Please extended our gratitude to everyone involved in our project.

Sincerely,

Orange Village
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Dear Mr. Pattie,

We love it! The work your group did for us at our home is beautiful! Fabulous! And, at the rate your top notch, and charming, (Project Director) is going, it’s not over yet!

Our experience with the Pattie Group has been wonderful. The group that worked on our project were THE BEST. Never have I interfaced with a more positive, qualified, professional… nice… really nice… group of guys. Similes, “thank you”, waves… they did all of the “Little things” that diffentiated “Fine” from “FABULOUS.” They were really a pleasure to have around.

The whole group is just wonderful. We feel so fortunate to have had such a positive experience with this group of guys on a project that was so important to us.

Mr. Pattie, thank you for the standard of excellence that you obvious demand in an employee, for the high quality of service and excellence that you and your employees deliver.

Regards,

Novelty
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